Being emotionally available to a client establishes trust and connectivity and one reason that benefits you is that when something does go wrong, they are less likely to snap at you. They will identify you as a human that cares about them and has genuinely given this process your best effort. 

PITA. Bridezilla. Rouge. MIA. <- we've all had these types of clients and the end result is that they inevitably blame us for things way beyond our control.

The one that haunts me the most …..